Manage and support the server software

Management server software is server software means of doing things. It covers a wide range of server interactions.

“Yours Host” different services in the form of server software management offers. This section of the website for transparency and description of these services has been created.

Introduction

Management application includes a request to handle any operating system virtualization software installed on a server, control panel and related software settings.

Software services divided into the following four categories:

  • Installing and configuring default
  • Configuration and advanced settings
  • Troubleshooting, analyzing and delivering the right solution
  • Software update

Installing and configuring the default, including the installation of operating systems and software with the default options and choices. It covers every option and selecting which operating system is installed by default, is.

Attention: For installation, the standard package management software in the operating system (eg using apt -get the yam in CentOS and Debian), if the control panel is installed on a server, only the the standard method used to install the software control panel will be used.

Configuration and advanced settings, including any setup and configuration beyond the “Install and configure default” For example, update and change the firewall settings, install certificates SSL, optimization and database settings are cases like this.

Troubleshooting, analyzing and providing sound solutions, including items such as: monitor servers, review Log, perform monitoring and finding out because of the server and the like.

Software update, this section as “install and configure the default” standard package management software can only be done in the operating system (eg using apt -get the yam in CentOS and Debian), in If the control panel is installed on a server, only the standard method used to update the control panel software will be installed.

“Yours Host” to handle software bugs, this matters into 5 different categories in the form of 4 levels of support and a level of non-provision of services has been divided.

All dedicated servers, virtual colocation services (Collocation) software services are covered by one of these levels, the following is a list of free services at different levels of support offered.

If the request is submitted by the Subscriber in his or her service support, service support “Yours Host” includes fees, will be used to track and fix the problem.

Rate Technical Problem, if the user is not at the level of software support services, technical work for each hour is the equivalent of 100 dollars, the smallest interval is a 30-minute technical requests, and all requests less than 30 minutes, or 30 minutes will be calculated and considered.

Attention: There is no possibility to save time for support requests, and requests distinctly different days will not be merged. For example, two 15-minute question on two different days at two separate 30-minute question, or in the case of a 45-minute technical work in a day and a 15-minute technical work on the other days, the total cost of the bill would be equivalent to 90 minutes.

Services provided in level 1 and 2 software support, 24 hours a day, 7 days a week, 365 days a year will be provided, Level 3 and 4 only during office hours will be possible to provide services.

Services provided at the different levels of software

* By “Yours Host” is done.                           By “Yours Host” can not be done.

Row

Name Service

The level of support

Description

One

Two

Three

Four

1

Network Security * * * *

2

Permanent Monitoring Server * * * * Only Ping & port 80

3

Permanent Monitoring Network * * * *

4

Check Rerver Resources * *

5

Reboot * * * *

6

Reinstallation * * * *

7

Check Server Log * *

8

Check Server Security *

9

Backing Up Data

10

Oprating System Update * * *

11

Management Firewall * *

12

Management Anti Virus * *

13

Installing the Control Panel * * * *

14

Software Installation * * *

15

Software Update * * *

16

Support 365/7/24 * * * *

17

Replace Faulty Hardware * * * *

18

Web Server Optimization * * *

19

DataBase Optimization * *

20

Virtualization * *
Monthly Price (Euro)

13

25

50

100

Some requests are simultaneously in several categories. for example:

  • Transfer the website or server, including “Installing and configuring default” and “configuration and advanced settings”
  • Server optimization, including “Configuration and Advanced Settings” and “troubleshooting, analysis, and deliver the right solution”
  • Secure server, including “Configuration and Advanced Settings” and “troubleshooting, analysis, and deliver the right solution”

they will be.

Operating Systems

List of Operating Systems by the “Yours Host” is supported as follows:

* By “Yours Host” is done.                           By “Yours Host” can not be done.

Row

Operating System Installing & Configuring Default Configuration & Advanced Settings Troubleshooting, Analyzing & Present the Right Solution

Software Update

1

CentOS

*

* *

*

2

Ubuntu

*

*

3

Debian

*

*

4

Windows 2008 R2

*

* *

*

5

Windows 2012

*

* *

*

6

Windows 2012 R2

*

* *

*

7

FreeBSD

*

*

8

Fedora

*

9

Redhat

*

* *

*

10

Mikrotik

*

Attention:

  • Operating systems that do not exist in the above table, by the technical team “Yours Host” is not supported.
  • Minor update for versions of the same operating system can be done. For example, an update to CentOS 6.3 and CentOS 6.5 are applicable to CentOS 6 CentOS 7 update is not done. In general, any update that need to reinstall the server, it will not be done.

Some common problems caused by the “Yours Host” are followed:

  • Bugs file system
  • Server reports and statistics related to server
  • Error in permissions properties of files and folders (Attribute)

Control Panels

List Control Panels that the “Yours Host” is supported as follows:

* By “Yours Host” is done.                           By “Yours Host” can not be done.

Row

Control Panel Installing & Configuring Default Configuration & Advanced Settings Troubleshooting, Analyzing & Present the Right Solution

Software Update

1

DirectAdmin

*

* *

*

2

cPanel

* * *

*

3

Plesk for Linux

*

* *

*

4

Plesk for Windows

*

* *

*

5

Website Panel (WSP)

*

* *

*

Attention:

  • Control Panel that do not exist in the above table, by the technical team “Yours Host” is not supported.

Some common problems caused by the “Yours Host” are followed:

  • Lack of access to the Control Panel
  • Changes in the system using the Control Panel

Virtualization

Virtualization list of the “Yours Host” is supported as follows:

* By “Yours Host” is done.                           By “Yours Host” can not be done.

Row

Virtualization Installing & Configuring Default Configuration & Advanced Settings Troubleshooting, Analyzing & Present the Right Solution

Software Update

1

ESXi

*

* *

*

2

Xen

* * *

*

3

KVM

*

* *

*

Attention:

  • Virtual instruments that do not exist in the above table, by the technical team “Yours Host” is not supported.
  • Update to version 5 and higher tier 1 and tier 2 and 3 only in CentOS and a control panel will be SolusVM.

Backup

Now just by buying the package “backup management services“, technical team “Yours Host”, according to the schedule of the information requested the backup. In other cases, the backup is common and “Yours Host” has no obligation regarding the storage and backup of the data will not be shared.

DataBases

The DataBases that list by “Yours Host” is supported as follows:

* By “Yours Host” is done.                           By “Yours Host” can not be done.

Row

DataBase Installing & Configuring Default Configuration & Advanced Settings Troubleshooting, Analyzing & Present the Right Solution

Software Update

1

MySQL

*

* *

*

2

PostgreSQL

* * *

*

3

Mongo DB

*

* *

*

4

MS SQL

*

* *

*

Attention:

  • The databases that do not exist in the above table, by the technical team “Yours Host” is not supported.
  • Row 4, version 2005, 2008, 2008 R2 and 2012 are supported.

Some common problems caused by the “Yours Host” are followed:

  • Problems connecting to the database server
  • Error in setting permissions (Privilege Management)
  • Replication do
  • Server database optimization

Web Server

List Web Servers that the “Yours Host” is supported as follows:

* By “Yours Host” is done.                           By “Yours Host” can not be done.

Row

Web Server Installing & Configuring Default Configuration & Advanced Settings Troubleshooting, Analyzing & Present the Right Solution

Software Update

1

Apache

*

* *

*

2

Nginx

* * *

*

3

Apache / Nginx

*

* *

*

4

Apache Tomcat

*

* *

*

5

IIS

*

* *

*

6

LiteSpeed

*

* *

*

7

Apache / Varnish

*

* *

*

Attention:

  • Web servers that do not exist in the above table, by the technical team “Yours Host” is not supported.
  • Rows 1, 3, 4 and 6 only be provided together with the control panel.
  • Row 2 will only be provided together with the DirectAdmin control panel.
  • Row 7 license cost will be the responsibility of the user.

Web-based DataBase Management Systems

The Web-based database management systems that list by “Yours Host” is supported as follows:

* By “Yours Host” is done.                           By “Yours Host” can not be done.

Row

Web-based Systems Installing & Configuring Default Configuration & Advanced Settings Troubleshooting, Analyzing & Present the Right Solution

Software Update

1

phpMyAdmin

*

* *

*

2

phpPgAdmin

* * *

*

3

Rock Mongo

*

* *

*

4

myLittleAdmin

*

* *

*

Attention:

  • Web-based systems that do not exist in the above table, by the technical team “Yours Host” is not supported.
  • Rows 1 and 2 will only be provided together with the control panel.
  • Row 4 will be shared by the license fee and can be installed only on Windows.

Programming Languages

List Programming Languages that the “Yours Host” is supported as follows:

* By “Yours Host” is done.                           By “Yours Host” can not be done.

Row

Programming Languages Installing & Configuring Default Configuration & Advanced Settings Troubleshooting, Analyzing & Present the Right Solution

Software Update

1

Java Development (JDK)

*

2

Perl

*

3

PHP

*

* *

*

4

PHP-ffmpg

*

5

ASP.Net

*

* *

*

6

PHP-eAccelerator

*

* *

*

7

ASP

*

* *

*

8

PHP-Memcache

*

* *

*

9

PHP – XCache

*

* *

*

10

Python

*

* *

*

11

Ruby on Rails

*

* *

*

Attention:

  • Programming languages that do not exist in the above table, by the technical team “Yours Host” is not supported.
  • Check and fix programming errors by the technical team “Yours Host” is not supported.

Some common problems caused by the “Yours Host” are followed:

  • Error in programs CGI (non-programming or special program)
  • Difficulty in implementing PHP (unrelated to the programming or special program)
  • Difficulty in implementing Perl or Python (non-programming or special program)

Email Servers

List Email Servers that the “Yours Host” is supported as follows:

* By “Yours Host” is done.                           By “Yours Host” can not be done.

Row

Email Servers Installing & Configuring Default Configuration & Advanced Settings Troubleshooting, Analyzing & Present the Right Solution

Software Update

1

Exim

*

* *

*

2

Postfix

* * *

*

3

Qmail

*

* *

*

4

Sendmail

*

* *

*

5

Courier IMAP

*

* *

*

6

Dovecot

*

* *

*

7

Mailman

*

* *

*

8

MailEnable

*

* *

*

Attention:

  • Email servers that do not exist in the above table, by the technical team “Yours Host” is not supported.
  • Row 8 is only offered in Windows.

Some common problems caused by the “Yours Host” are followed:

  • No Send Email
  • Failure MailServer

Security Software

Security software includes anti-virus, anti-spam and security monitoring software.

List Security Software that the “Yours Host” is supported as follows:

* By “Yours Host” is done.                           By “Yours Host” can not be done.

Row

Security Software Installing & Configuring Default Configuration & Advanced Settings Troubleshooting, Analyzing & Present the Right Solution

Software Update

1

SP Assassin

*

* *

*

2

ClamAV

* * *

*

3

Kaspersky AV

*

* *

*

4

CXS

*

* *

*

5

Snort

*

6

CSF

*

* *

*

Attention:

  • Security software that do not exist in the above table, by the technical team “Yours Host” is not supported.
  • Rows 1 and 2 will only be provided together with the control panel.
  • Row 3 will be shared by the license fee and can be installed only on Windows.
  • Row 4 will be shared by the license fee.
  • Row 5 and 6 can be installed only on Linux.

Web-based Email Management Software (Webmail)

List Web-based Email Management Software (Webmail) that the “Yours Host” is supported as follows:

* By “Yours Host” is done.                           By “Yours Host” can not be done.

Row

Email Web Applications Installing & Configuring Default Configuration & Advanced Settings Troubleshooting, Analyzing & Present the Right Solution

Software Update

1

Atmail

*

* *

*

2

Horde

* * *

*

3

SquirrelMail

*

* *

*

4

RoundCube

*

* *

*

5

MailEnable

*

* *

*

Attention:

  • Web-based email management software that do not exist in the above table, by the technical team “Yours Host” is not supported.
  • Rows 1, 2, 3 and 4 will only be provided together with the control panel.
  • Row 5 is installed only on Windows.

FTP Servers

List FTP Servers of the “Yours Host” is supported as follows:

* By “Yours Host” is done.                           By “Yours Host” can not be done.

Row

FTP Servers Installing & Configuring Default Configuration & Advanced Settings Troubleshooting, Analyzing & Present the Right Solution

Software Update

1

ProFTPD

*

* *

*

2

Pure-FTPd

* * *

*

3

MS FTP

*

* *

*

Attention:

  • Web-based email management software that do not exist in the above table, by the technical team “Yours Host” is not supported.
  • Rows 1 and 2 will only be provided together with the control panel.
  • Row 3 can be installed only on Windows.

Some common problems caused by the “Yours Host” are followed:

  • Problems connecting to the server FTP (and not a particular website, or lack of access to a particular user)
  • Bugs in levels of access (Access Right Management)

Web Applications

Web-based software include shop maker, Community maker and more.

List of Web Applications by the “Yours Host” is supported as follows:

* By “Yours Host” is done.                           By “Yours Host” can not be done.

Row

Web Applications Installing & Configuring Default Configuration & Advanced Settings Troubleshooting, Analyzing & Present the Right Solution

Software Update

1

Drupal

*

2

WordPress

*

3

Joomla

*

4

PrestaShop

*

5

vBulletin

*

6

phpBB

*

7

MyBB

*

8

OpenCart

*

9

DotNetNuke

*

10

PhpNuke

*

Attention:

  • Web applications that do not exist in the above table, by the technical team “Yours Host” is not supported.
  • Just install the original version can be done in all cases. No plugins, modules, Addon shell by the technical team “Yours Host” will not be installed.
  • Row 5 will be shared by the license fee.

Other Software

List Other Software that the “Yours Host” is supported as follows:

* By “Yours Host” is done.                           By “Yours Host” can not be done.

Row

Other Software Installing & Configuring Default Configuration & Advanced Settings Troubleshooting, Analyzing & Present the Right Solution

Software Update

1

BIND

*

* *

*

2

SSH

* * *

*

3

IP Tables

*

* *

*

4

CSF

*

* *

*

5

MS DNS

*

* *

*

6

MS Windows Firewall

*

* *

*

Attention:

  • Other applications that do not exist in the above table, by the technical team “Yours Host” is not supported.
  • Row 1 only be provided together with the control panel.
  • Row 2, 3 and 4 can be installed only on Linux.
  • Row 5 and 6 can be installed only on Windows.

Of non-Support and Management

Some common problems caused by the “Yours Host” are not followed:

  • Troubleshooting and review any application and programming bugs
  • Any form of programming that is related to server configuration
  • Compile the Linux kernel to be desired

Security Server and all software installed on it, regardless of the settings is carried out jointly responsible. “Yours Host” is no obligation to subscribe server security but only on request and provided common security services, server security situation by the technical team “Yours Host” will be discussed.

To order services and get additional information please contact us.



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